Your Privacy Is Our Responsibility

1. Introduction

bdko ("we", "our") operates a safe and reliable online gaming platform for players in Bangladesh. We fully acknowledge that protecting the privacy of your personal information is one of our primary responsibilities. This Privacy Policy ("Policy") explains how bdko collects your personal information, how that information is used, with whom it may be shared, and what steps we take to protect your data.

By using the bdko website, creating an account, or using any of our services, you are agreeing to the terms of this privacy policy. If you do not agree with any term of this policy, please refrain from using our platform.

2. What Information We Collect

We may collect various types of information from you. Below is a detailed description of what information is collected and when:

2.1 Registration and Account Information

When you create an account at bdko, we collect the following information:

• Full name (in Bengali and English)
• Date of birth (for age verification — for users aged 21 and above only)
• Email address
• Mobile number
• Preferred language and currency
• Username and password (stored in encrypted form)

2.2 Identity Verification Information

To ensure secure transactions and prevent fraud, we may request the following documents:

• Copy of National Identity Card (NID)
• Passport or driving licence
• Proof of ownership of a bKash, Nagad, or Rocket account
• Utility bill or bank statement for address verification

2.3 Financial Transaction Information

During deposits, withdrawals, and other financial transactions, we record the following information:

• Transaction amount (in taka)
• Payment method used (bKash, Nagad, Rocket)
• Transaction date and time (according to Bangladesh Standard Time)
• Transaction reference number
• Complete transaction history

2.4 Technical and Usage Information

When you use the bdko platform, we may automatically collect the following information:

• IP address and device type
• Browser type and version
• Operating system
• Pages visited and time spent
• Cookie and session data
• Gaming activity logs

4. Sharing and Disclosure of Information

bdko never sells your personal information to third parties. However, in certain circumstances we may share your information with the following parties:

4.1 Service Provider Partners

To operate our platform, we work with trusted third-party technology and payment service providers. These partners may only use your information for the purpose of delivering their designated services, and they are contractually bound to follow the same privacy standards as us.

4.2 Legal Obligations

We may be required to disclose your information to authorities if required by a court order, a lawful request from a law enforcement agency, or under applicable law.

4.3 Business Transfers

In the event of a company merger, acquisition, or sale of assets, user information may be transferred. We will notify you by email before any such change takes place.

5. Cookie Policy

The bdko website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential cookies: To ensure the basic functionality of the platform. Without these, the site cannot function properly.
• Functionality cookies: To remember your preferences (such as language settings) and to provide an improved experience.
• Analytics cookies: To analyse user behaviour and improve the platform.
• Security cookies: For fraud detection and account protection.

You can disable cookies in your browser settings. Please note, however, that disabling cookies may limit the functionality of some services.

6. Data Security Measures

Protecting your information is our highest priority. bdko takes the following technical and organisational measures:

• SSL encryption — all information transmitted through the website and app is encrypted.
• Passwords are stored using strong hashing algorithms and cannot be read directly.
• Two-Factor Authentication option.
• Regular security audits and vulnerability assessments.
• Restricted staff access — only authorised personnel can access your information.
• Data backup and disaster recovery planning.

That said, it is not possible to guarantee 100% security on the internet. If you notice any suspicious activity, please contact us immediately.

7. Data Retention Period

We retain your personal information only for as long as necessary:

• Active account data — for as long as the account remains active.
• Transaction records — for the period required under legal obligations.
• After account closure — for a specific period to meet applicable legal requirements.
• For as long as needed to resolve disputes or handle legal claims.

Once the defined retention period ends, we securely delete or anonymise your information.

8. Privacy of Minors

bdko is for users aged 21 and above only. We do not knowingly collect personal information from any minor. If we become aware that a minor has created an account on our platform, we will immediately close that account and delete all associated information.

Parents are encouraged to monitor their children's online activity. If you suspect a minor is using our platform, please contact us.

9. Third-Party Links

Our platform may contain content from game providers such as PG Soft, Pragmatic Play, JILI, Spribe, and others. These providers have their own privacy policies, and bdko is not responsible for information transmitted to their platforms. Please read the relevant provider's policy to understand how your data is handled while playing their games.

10. Changes to This Policy

We may update this privacy policy from time to time. For any significant changes, we will:

• Update the "Last Updated" date at the top of the page.
• Send a notification to your registered email address (for material changes).
• Display a notification when you log in to the platform.

Continuing to use the platform after any changes will be considered as your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our dedicated privacy team will review your matter with appropriate care.