Someone I know has a gaming problem — what should I do?

First, speak with them calmly and encourage them to seek support. Help them contact bdko via live chat or email at support@bdko.cam. Our support team is ready to provide guidance in Bengali and complete confidentiality will be maintained.

For players aged 21 and over only

bdko Responsible Gaming —
A safe and informed gaming experience

Play for fun, not out of addiction. bdko has deposit limits, self-exclusion and 24/7 support in place for your protection.

Why is responsible gaming important?

Online gaming can be a great source of entertainment — but only when enjoyed in a controlled and mindful way. bdko believes it is our responsibility to ensure a safe, transparent and responsible environment for every player.

Gambling should never be used as a source of income. It is for entertainment only, and you should always play within your means. If you feel your gaming habits are getting out of control, it is important to seek help right away.

Our platform offers a range of protective tools — from setting deposit limits to taking a full account break. At bdko, we see responsible gaming not just as a policy, but as a commitment.

Warning signs

Spending more than your set budget
Playing more to try to recover lost money
Hiding your gaming from family or friends
Being unable or unwilling to stop gaming
Continuing to play despite financial difficulties
Gaming affecting your work, studies or relationships

bdko's protection tools

We provide multiple tools to keep your gaming experience safe. Every tool is in your control.

Deposit limit setting

Set a maximum limit for daily, weekly or monthly deposits. Once a limit is set it takes effect immediately, and increasing it requires a 24-hour wait.

Time-out feature

Take a break for a set period — from 24 hours up to several weeks. During this time, logging in to your account and placing any bets will be fully suspended.

Self-exclusion

Choose self-exclusion for a longer-term break. You can close your account from 6 months up to permanently. Once activated, this decision cannot be reversed before the set period ends.

Bet limit setting

Decide in advance the maximum amount you will wager over a given period. This greatly reduces the risk of a sudden large loss and keeps your gaming in check.

Age verification

bdko strictly enforces the 21+ age requirement. Age verification is mandatory at registration. Keeping minors away from gaming is our priority.

Reality check

A reminder will appear on screen at set intervals — showing how long you have been playing and how much you have spent — so you can make informed decisions.

Guide to using safety tools

Each of the tools below can be activated easily from your account settings. If you have any issues, our live chat support is available 24/7.

How to set a deposit limit

Log in to your account and go to "Account Settings" → "Responsible Gaming". You will find separate fields for daily, weekly and monthly limits. Enter your limit in Bangladeshi Taka (৳) and click "Save". Lowering a limit is immediate; increasing one requires a 24-hour wait.

How to take a time-out

In the "Responsible Gaming" menu, select the "Temporary Break" option. Choose any duration from 24 hours, 48 hours, 1 week or 1 month. During this period your account will be completely inactive and you will not receive any promotional emails.

Self-exclusion process

If you feel you need to stop playing, select the "Long-term Break" option. Options of 6 months, 1 year or permanent exclusion are available. Once activated, this decision cannot be changed before the set period ends. Contact us directly via live chat for support.

Reviewing activity history

Your full gaming history and complete records of deposits and withdrawals are available in the "History" section of your account. Review this report regularly and assess yourself — it is the first step toward responsible gaming.

Assess yourself

Ask yourself the questions below. If you answer "Yes" to more than one, please contact us.

Do I keep trying to play to recover money I have lost?

Do I hide the amount I game or spend from my family?

Is gaming affecting my daily work, studies or family life?

Am I gaming with borrowed money or by dipping into my savings?

Have I tried to stop gaming and failed?

Do I feel restless or irritable when I am not gaming?

How to get support

If gaming feels like it is becoming a problem, do not try to handle it alone. The bdko team is always here for you.

24/7 Live Chat: Speak directly in Bengali with our trained support team.

Email: [email protected] — you will receive a reply within 24 hours.

Privacy guaranteed: Your identity and information are fully protected. Secured with SSL encryption.

Immediate response: Service is active 24/7 according to Bangladesh Standard Time (BST).

Core principles of responsible gaming

Play for entertainment only: Gaming should be an enjoyable leisure activity. It should not be seen as a source of income or a way to solve financial problems.

Set a budget: Before each session, decide on a specific amount that you can afford to lose without it affecting your life. Do not go beyond that limit.

Control your time: Do not game for long stretches without a break. Take regular breaks and do not play beyond a set amount of time per day.

Keep a clear head: Do not raise your bets on impulse. Avoid gaming when you are tired, under stress or after drinking alcohol.

Let others know: Tell a family member or trusted friend about your gaming habits. Problems are easier to spot when seen from the outside.

Keep children and minors away: Keep your account and devices secure. Under no circumstances allow anyone under 21 to play.

Responsible gaming FAQs

Log in to your account and go to "Account Settings" → "Responsible Gaming". There you can set separate limits for daily, weekly and monthly deposits. Lowering a limit takes effect immediately. However, increasing a limit requires a mandatory 24-hour waiting period to prevent impulsive decisions.

Self-exclusion is an important protection tool and cannot be reversed before the set period ends. Once a 6-month or 1-year period is complete, your account can be reactivated after submitting a request and completing a specific review process. In the case of permanent exclusion, the account is closed forever.

Yes, all funds in your account remain fully safe during a time-out or self-exclusion. You can request a withdrawal after the break period ends. If you have any trouble, contact us directly via live chat.

bdko is strictly for players aged 21 and over. Age verification is mandatory at the time of registration. If a user opens an account with false information, the account will be closed immediately and any deposited funds will not be returned.

First, speak with them calmly and encourage them to seek support. Help them contact bdko via live chat or email at [email protected]. Our support team is ready to provide guidance in Bengali and complete confidentiality will be maintained.

Yes, you can change your communication preferences at any time. You can turn off promotional emails and notifications in your account settings. During a time-out or self-exclusion, all marketing communications are stopped automatically.

Enjoy bdko safely

Play responsibly. Our game lobby, cricket betting or live casino — everything is in your control.